Buy Support
Templateina Support Center
Purchase support for your free themes
Purchase Support
Buy a support license for your free Templateina theme. Free themes do not include support — purchase a plan to get help from our team.
Choose a support plan that fits your needs
Get instant access to our support channels
Includes theme updates for the plan duration
Transferable license — use on any of your projects
Note: Free themes do not include support. A support license is required to receive assistance from our team.
Order Support
Manage your existing support orders for Templateina themes. View order history, check license status, and renew expired plans.
View all your active and past support orders
Download invoices and receipts
Renew or upgrade your existing plans
Transfer licenses between projects
Note: You need an active support license to access order management features.
Billing Support
Handle billing inquiries, update payment methods, request refunds, or resolve payment issues for your Templateina purchases.
Update your payment method securely
View billing history and invoices
Request refunds within 30-day policy
Resolve failed payment issues
Note: Billing changes take effect on your next billing cycle. Refund requests are processed within 5-7 business days.
Checkout Support
Having trouble completing your purchase? Get help with checkout errors, payment processing, and coupon codes for Templateina.
Resolve checkout and payment errors
Apply discount or coupon codes
Secure payment processing via Stripe
Multi-currency support available
Note: All payments are processed securely. We never store your full card details.
Choose Your Support Plan
Basic Support
$9.99 /6 months
Email support (48h response)
Access to documentation
Community forum access
Basic theme updates
Most Popular
Standard Support
$19.99 /12 months
Priority email support (24h response)
Live chat support
All theme updates
Installation assistance
1 website license
Premium Support
$39.99 /12 months
Priority support (4h response)
Live chat + phone support
All theme updates + early access
Installation & customization help
5 website licenses
1-on-1 consultation (30 min/month)
Select a plan above to continue
30-Day Money Back
Full refund if you're not satisfied
Fast Response Time
Get help within hours, not days
Instant Activation
Access support immediately after purchase
Frequently Asked Questions
Why isn't support included with free themes?
Free themes are provided as-is. Support requires dedicated resources and a team to respond to inquiries, which is sustained through support license purchases.
What happens when my support license expires?
You'll keep the theme and any updates received during your license period, but you'll no longer have access to direct support or future updates.
Can I upgrade my plan later?
Yes! You can upgrade at any time. The remaining value of your current plan will be applied as a credit toward the new plan.
How do I contact support after purchasing?
After purchasing, you'll receive login credentials for our support portal where you can submit tickets, access live chat, and view your order history.